Returns & Refunds

Every order placed through this site is final. Once an order has shipped we do not accept the goods back and we do not refund what you paid for them. The one exception is transit damage, which is covered by the damage protection in clause 7 — and that is a replacement, not a refund. Please be certain of what you are ordering before you order it.

This is not a convenience rule. A peptide’s condition depends on temperature, moisture and light exposure, and a sealed vial looks identical whether or not it has been left in a hot car, decanted, or swapped for something else. Once a vial has left our custody we have no way to establish what happened to it or to confirm that what comes back is what went out. Accepting it would leave us with two choices, and both are worse than this policy: destroy it at our cost, or put material of unknown provenance back into stock and ship it to somebody else.

Do not ship anything back to us. We do not issue return authorisations or return labels, and a parcel sent to us without one is not accepted, not stored and not credited. If it reaches us it is disposed of, and the cost of sending it is yours.

We do not refund an order once it has shipped. That includes a change of mind, an order placed in error, a compound you no longer need, and material you have decided not to use. A successful damage-protection claim under clause 7 is settled with a replacement, not with money.

It also includes results, effects, or the absence of effects. We make no claims about any of those, and these materials are not supplied for use in a person.

You can cancel any time before your order is marked shipped. Email support.beverlyhillsresearch@gmail.com with your order number and we will action it. This is the only point at which an order can be unwound, so if you have doubts, raise them early rather than after dispatch.

If an order that earned store credit, loyalty points, or a referral reward is cancelled before dispatch, we may reverse that credit, those points, or that reward. If you have already spent credit or points that were reversed, the resulting balance may go negative and count against future earnings.

Where a shipment is detained or seized by customs, we are not able to refund it. You are responsible for confirming you may lawfully receive these materials before ordering. If you are unsure, check before you order rather than after.

We are not able to refund an order that is delivered to the address you provided, even if you no longer have access to it. Double-check your shipping address before checking out. See our Shipping Policy for when risk passes to you.

Every order carries damage protection at no extra cost. If your order arrives damaged, contact support.beverlyhillsresearch@gmail.com and we will send a one-time free replacement. Nothing is to be sent back to us — the photographs are how a claim is assessed.

To make a claim you need to give us both of the following:

• Photographs clearly showing the damage, to the outer packaging and to the vial.
• Your order number.

And these limits apply:

• Every claim is reviewed before it is approved.
• One replacement per customer, per order.
• The seal must be intact. A vial whose seal has been broken cannot be assessed, for the reason given in clause 1, and is not eligible.

Keep the packaging until we have replied — photograph it before you do anything else. A replacement is the entire remedy under this clause: we do not refund a damaged order instead.

Tell us. Email support.beverlyhillsresearch@gmail.com with your order number. Where a carrier is involved we will open an enquiry with them on your behalf, and we would always rather know than not.

But so that the position is not misread: outside the damage protection in clause 7, raising a problem does not entitle you to a refund or a replacement. The terms above apply to every order.

Because no payment is collected through this site today, any payment connected to an order is arranged directly with you. If you have a concern about one, contact us before disputing the charge with your bank or card issuer — most issues are resolved faster that way.