Shipping Policy

United States

Orders are dispatched within one business week of being placed. You will receive a tracking number by email once your order leaves us.

The cost of shipping is shown at checkout before you place your order.

Delivery estimates given at checkout or in order confirmation are estimates from the carrier, not guarantees. Weather, customs processing and carrier delays are outside our control.

Risk in your order passes to you when it is delivered to the address you provided. If your order shows as delivered but you cannot locate it, contact the carrier first and then us. We will open an enquiry with them on your behalf, but all sales are final and a lost parcel is not covered by the damage protection — see our Returns & Refunds policy for the position that applies.

You are responsible for entering a correct shipping address. If a package is returned to us as undeliverable because of an address error, we will contact you to arrange reshipment, and reshipping cost may be your responsibility.

We do not ship outside the United States, and we cannot accept an order for delivery abroad or to a freight forwarder that will take it there.

You are still responsible for confirming you may lawfully receive these materials at your address. Some states and localities have their own rules, and those are yours to check.

Vials are cushioned and boxed to survive ordinary transit. If a package arrives damaged, keep the packaging and vial and photograph both before contacting us — those photographs are what a damage-protection claim is assessed on, so take them before anything is unpacked further. See Returns & Refunds clause 7 for what the protection covers.